About Us This web site is owned and operated by Paulines Patchwork Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Paulines Patchwork Ltd
8 Lower Blakemere Road Poundbury Dorchester Dorset DT1 3RZ United Kingdom
Phone: 01305 261022
Fax: 01258 880852
Email: pauline [at] paulinespatchwork [dot] co [dot] uk
My VAT Registration Number 570340368
Company number: <Put company number here>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We offer 3 different payment methods: PayPal, Phone us with your Credit Card Details and Cheque.
PayPal - You do not need a PayPal account to pay using this means. PayPal accept all major credit and debit cards. Your account will be debited immediately, but if we find we cannot fulfil you order we will contact you as soon as possible and offer you either a partial or full refund through PayPal.
Phone us with your Credit Card Details - You will be given a form which you can print off with your order number on it. If you wish to pay over the phone by credit card choose this option. We can accept all major credit and debit cards except American Express.
Cheque - If you wish to pay by cheque, we will not be able to ship the goods to you until the cheque clears. We will advise you accordingly.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling The prices we charge for shipping within the UK are listed on our Postage Rates page.
If you live outside of the UK we will no longer process orders online due to the high cost of tracking parcels abroad. If you wish to order from us, please email or call us and we will quote you for the cost of shipping abroad with or without tracking.
Delivery Schedule We deliver your order right away. We will normally send your order to you in two working days.
You must inform us within four working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, VAT is already added.
Credit Card Security When the order is placed at our website, your credit card details are not held on our server. You will either be able to use PayPal to securely record your card details or you can choose to send your credit card details separately. If you choose this option, please ring or fax us your credit card details.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01305 261022 (International +44 01305 261022) or fax us on 01258 880852 or write to us at 8 Lower Blakemere Road Poundbury Dorchester Dorset DT1 3RZ United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.